Use this QuickForm "System Maintenance Agreement" for the ongoing maintenance of a computer system comprised of computer hardware and software.Maintenance includes issuance of periodic System Upgrades, including Hardware Components and Software Upgrades. It includes Call-In Support to help correct reported malfunctions. It also includes a support web site and, possibly, technical or user level training.The Covered System can include off-the-shelf software products or software developed or customized for a specific user.It may also include separately billable Consulting Maintenance Services, for example, to customize software source code, or write custom interfaces to integrate the Covered Software into a specific computing environment.Note: If your situation only involves maintenance of computer software, considering using the Software Maintenance Agreement, instead. If only hardware is being maintained, consider using the Hardware Maintenance Agreement.
Maintenance includes issuance of periodic System Upgrades, including Hardware Components and Software Upgrades. It includes Call-In Support to help correct reported malfunctions. It also includes a support web site and, possibly, technical or user level training.
The Covered System can include off-the-shelf software products or software developed or customized for a specific user.
It may also include separately billable Consulting Maintenance Services, for example, to customize software source code, or write custom interfaces to integrate the Covered Software into a specific computing environment.
Note: If your situation only involves maintenance of computer software, considering using the Software Maintenance Agreement, instead. If only hardware is being maintained, consider using the Hardware Maintenance Agreement.
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