SOFTWARE MAINTENANCE AGREEMENT

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Identification of Parties.

PART A.    DEFINITIONS

PART B.    SERVICE DESCRIPTION

1.    Software Maintenance Services.

        (a)    Instructional Maintenance Service.

                (i)    Training.

                (ii)    Web Site Service.

         (b)    Software Upgrade Service.

          (c)    Call-in Maintenance Service.

                    (i)    Submitting Service Requests.

                    (ii)    Severity Level.

                    (iii)    Response to Service Requests.

                    (iv)    Subscriber Responsibilities.

2.    Prices & Payment.

        (a)    Annual Maintenance Fee.

        (b)    Extra Surcharges.

        (c)    Consulting Maintenance Fees.

        (d)    Invoicing & Payment.

        (e)    Certain Taxes.

3.    Term & Termination.

4.    Proprietary Rights.

5.    Confidential Information.

6.    Nonsolicitation.

7.    Injunctive Relief.

8.    Warranties.

        (a)    Warranty on Services.

        (b)    Warranty Disclaimer.

9.    Limitation of Remedies & Liabilities.

        (a)    Remedies.

        (b)    Liabilities.

10.    Default.

11.    Dispute Resolution.

        (a)    Disputes, Choice of Law.

        (b)    Time Limit.

        (c)    Tribunal.

12.    Independent Contractor Status.

13.    Insurance, Indemnity.

14.    Compliance with Export Regulations.

15.    Miscellaneous.

Signature Block

EXHIBIT A (COVERED SOFTWARE)

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